DO YOU DELIVER AUSTRALIA WIDE?
Yes, we do deliver Australia wide, but there maybe a cost to you. Please see in store for details, or ring us on 03 8787 7401 or email us at firstname.lastname@example.org
IS THERE A COST FOR DELIVERY?
Sometimes. There are some items that we sell which include freight to your door, depending on your location. Please see in store for details. If you live within 50km to our Carrum Downs store, we offer a free delivery service. Please note that delivery whether free or charged, does not include setting up of items, or unpacking and taking away of packaging material.
FREE DELIVERY FOR EVERYTHING IF YOU LIVE WITHIN 50KM OF CARRUM DOWNS
If you live within 50km of our Carrum Downs warehouse, we offer free delivery on everything that is sold online. Please note this service does not include the setting up of any items or unpacking and taking away packaging material.
DO YOU DELIVER OVERSEAS?
No. At this stage we do not ship our products overseas.
HOW LONG UNTIL WE RECEIVE OUR ORDER?
Once you place an order with us, as long as we have the product in store, we will generally send your order out within 24 hours. If you live close by to our store in Carrum Downs, you will generally receive your order within 7 days (usually sooner). Or alternatively, you can pick up your item from our store at 8/700 Frankston Dandenong Road, Carrum Downs.
WILL ANY ITEMS ARRIVE TO ME FLAT PACKED?
Yes. To keep delivery costs and damages to a minimum, there will be times when assembly will be required. Don't worry though, there will be instructions on how to assemble the item. Beds, Dining Tables, Dining Chairs, Stools and Outdoor Furniture are the main items that will arrive flat packed.
DO YOU OFFER A SET UP SOLUTION FOR FLAT PACKED ITEMS?
Yes, we sure do. If you prefer to have your items assembled, we can offer you this service as well. There will be an extra charge for this service and also it may not be available in all areas. Please check in store for these details.
MY ORDER HAS NOT ARRIVED
If after 14 days, your order has not arrived, please email our customer support team at email@example.com and we will find out what is happening with your order.
MY GOODS HAVE ARRIVED DAMAGED
When you have received your goods, and you have the unfortunate issue of damaged goods, please contact our customer support team at firstname.lastname@example.org au. Please do not send item back to 'INTO LIVING' until you have been given written approval. We will need photographs of any damaged goods.
ARE ALL GOODS AUSTRALIAN MADE?
No. Whilst a lot of our goods are produced in Australia, a lot is also sourced from around the world. We ONLY ever use reputable suppliers that are just as passionate as us about the environment. So rest assured, that piece of furniture is only manufactured from sustainable products.
DO YOU USE REPUTABLE SUPPLIERS?
Yes, we are passionate about our wonderful world. For this reason, we only use suppliers that use sustainable timbers or better still we like recycled products. A lot of our timber furniture is made using timbers from old ships, buildings, even bridges. What a story they could talk about. We regularly travel overseas to our suppliers, to ensure that everyone is doing the right thing for our environment. If we are unsure, we move on to someone else.